Advanced Forum Search
During your shift on the Helpline, you must be at home, logged on to this online office, ready to access any information you're asked for. This doesn't apply to weekend shifts, when its mainly Using Addicts or Family Members who call, if you can access meeting info on your mobile.
Always answer each call ‘Hello, how can I help?’
This is to protect the caller’s anonymity in the event someone tries to identify the call at a later time using redial. This does occasionally happen.
If the caller says ‘What number is this?’ ask them what number they called.
Calls from addicts who are still using, are when you can carry the message that Recovery is possible through our fellowship. Something we have tried to do alone, is possible when we're together.
Using your Experience, Strength and Hope (ES&H), carry your message to the caller, and if they seem receptive, get them to a meeting in their area.
STRESS THAT THE ONLY REQUIREMENT FOR MEMBERSHIP IS THE DESIRE TO STOP USING. THEY DON'T HAVE TO BE CLEAN TO ATTEND.
A 12th Step call can only be requested by the addict, NOT a friend or family member. Most of us rarely offer this service to a caller [unless they are disabled or a vulnerable female], as we find we can convince most people to get to a meeting, but we know some volunteers like to do this. It is up to you.
Please don't post uncompleted missions in the Notices section. Now that we have the 12step list and access to contact numbers on meetings, there should be no reason for you to not be able to complete a mission. If however you still cannot, please contact your Rota co-ordinator.
The easiest way to find meetings for callers is to ask them the FIRST part of their postcode. Type it in & press Search. www.ukna.org/meetings/search
There is a new tab on the Meetings Search page called Advanced Search. You can search by ASC, County, by format, language etc. Try it out and get aquainted with it while NOT on a call. www.ukna.org/meetings/search/advanced
Unfortunately, due to the very nature of our fellowship we do occasionally get troublesome callers. Most are just addicts in pain, & they can be talked down. This gets easier with practice.
Please keep us informed of any particularly aggressive callers by posting a topic in the Whatsapp group. Some of these are repeat callers so if we see a pattern emerging we can take steps to help them in different ways.
If a caller phones and says a meeting is moving or changing details we can help them with this.
Follow these instructions here http://ukna.org/forum-post/changing-your-meetings-details
If they have the internet and are registered with this site, they can do this themselves, by finding their meeting and clicking on the New Draft tab etc. full instructions on the link above
ALPHABET [for clarifying postcodes]
We can now see contact details for ASCs etc
Just like meetings, once logged in to this site, Helpline Volunteers can view the Contact Numbers (as long as you've told me your username so I can give you Helpline permissions)
Here is the list:
If someone calls with changes add the details in a new comment below.
We have a Helpline Skype account which enables you to make out-going calls during your shift with the cost being covered by the Helpline.
The account is nahelpline and the password will be texted to you
* REMEMBER to LOG OUT of Skype after you've finished so other Helpline volunteers can make calls too.*
Depending on your computer, you may need a headset or plug in phone. Modern Laptops have an in-built microphone and speakers, but old desktops don't. You can buy one from a local computer shop for about a tenner.
Below are the Guidelines written for an Area of London. You can use them as a yardstick, as opposed to something written in stone
There are as many ways of running an NA meeting as there are meetings, and these are just suggestions, compiled by members in our Area with experience learnt through trial and error. ‘The Group Booklet’ and ‘A Guide to Local Services’ are essential NA reading for any group members committed to Service.
YOUR GROUP’S FORMAT:
We can help callers who want to start a new meeting by referring to these guidelines.
We get a lot of enquiries from drug workers wanting meetings started in their facilities, which is great, but we have to remind them that these meetings can only be run by Recovering addicts for: 'The therapeutic value of one addict helping another is without parallel'. Thus the Committee must be made up entirely of recovering addicts.
I am interested to gain more understanding of how we apply Tradition Six in NA. We have been hearing a lot of people sharing about other fellowships they use as well as NA in our NA meetings. There is disagreement about whether this is appropriate or not, and Tradition Six has been quoted: "An outside enterprise is any agency,business venture,religion,society,organization,related activity,or any other fellowships. Narcotics Anonymous is a seperate and distinct fellowship in its own right. Our problem is addiction.
This has some great stories in it:
The Little White Booklet in PDF form, so you'll need Adobe Reader
I'm cd I'm an addict. When I first found the rooms of NA ,I was a rundown , beatup , broke , had nothing to live for addict. I had been out using for most of my adult life ,burnt all my bridges , spent my inheritance,had nothingbut my sleeping bag , amd some clothes. I had hit bottom hard.
Hi my names Charlotte and I’m an addict
I always struggle with knowing how to start a share and my perfectionism and ego can take over that I end up not sharing at all. But I first came across NA online and reading the stories in the back of the basic text and on the forum boards really helped me.
A bit of my background….
What is NA
Volunteers help carry the message of Recovery to people in their area.
If you volunteer, you may receive a call from the Helpline, asking you to contact someone who has reached out to us.
Cleantime for this service is a minimum of one year.
A 12th step call is intended to encourage them to get to meetings in their area.
Only in rare cases does this mean a home visit or a lift to a meeting, and if you were to visit an addict, there are certain guidelines [see below] including NOT going alone; always take another Recovering addict with you.
1. Find the meeting you want to edit.
2. Click on the NEW DRAFT tab at the top (only visible when logged in)
Welcome! You will find this website a good resource for information about Recovery, and there's no need to register.
But if you want to edit meeting info and/or add to certain discussions you'll need to register.
It is a simple process but must be followed to the letter.
1. Click on Register at the top
2. Choose a username. Type your email, and fill in the Captcha box [to prove you're not a robot]. Press submit.
Am I an Addict?
To my NA family
I have realised recently that my recovery is not mine it belongs to you, that which you freely gave me is mine only in so much as I must look after it I must cherish nurture and love it as any gaurdian of somthing precious must do.
After nearly 17 years of my gaurdianship it seems fair to give you an update as to how I have been doing with that resposibility.
From an Old Style Step one work sheet
1. What do you have to give to the "we" of N.A.?
The NA Helpline gets a lot of calls from Friends & Family of addicts.
The first question we ask is "Do they admit they have a problem?"
Because until they do, there's nothing anyone can do.
They have to want it for themselves.
It's difficult to NOT try to save them, but often the kindest thing you can do is stop enabling them.
To find out more, and to get support for yourself, give this fellowship a call.
Twelve Concepts for NA Service
The Twelve Traditions of NA have guided our groups well in the conduct of their individual
affairs, and they are the foundation for NA services. They have steered us away from many
pitfalls that could have meant our collapse. Our various service units serve, for example, they do
not govern; we stay out of public debate; we neither endorse nor oppose any of the many causes
that our members may feel strongly about; our approach to addiction is a non-professional one;